Terms of Service

OTR Listens (“we” or “us”) is an online platform and community for youth to provide emotional support through real-time text-based chat service:

All information and services shared on this website are provided “as is” basis and “as available” basis for the general public. It should not be considered as advice, or be used to treat, assess, diagnose or cure any psychological condition.

We are not a substitute for professional health and mental-health care (medical practitioner; psychologist; social worker; counsellor), mental health treatment, or any form of therapy.

You assume all risks for the use of the services. OTR Listens shall not be liable for any direct, indirect, special, incidental, consequential, exemplary losses suffered by you or a third party, during, after or as a result of your use of the service or the unavailability of the service.

If you are experiencing a medical emergency, please contact the hospital emergency department at 995. OTR Listens is not intended to be a substitute for professional medical advice, diagnosis, treatment or long-term therapy.

OTR Listens is PDPA compliant. Read our privacy policy here.